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Tuesday, July 28, 2009

Holy Toledo

I just got off the phone with customer support. I figured out the 5 million dollar question that's been hounding me for the past 6 hours and -now- I am finally going to relax and read a book.

Last night we purchased a Nikon D60 digital SLR camera -the stuff dreams are made of. At least my dreams. I literally dreamed all night long about this new camera and how today I would twiddle with it and enjoy the first fruits of this wonderful new world of photography this camera would allow me to enter. Finally by this afternoon I had time to take it in hand, snap some pleasantly remarkable pictures and work on uploading them to my computer. I just couldn't wait to see how they looked on the monitor and tweak them with Photoshop.

Dun, Duh, DUUUUUNNNNNNN!!! The foreboding notes played.

Nothing would work. My computer wouldn't even RECOGNIZE my camera. My sweet, wonderful, brand spanking new fancy camera. Oh, poor, POOR me.

For six hours (minus a few breaks for sanity and to -of course- take care of my child) I have been researching, troubleshooting, uninstalling, reinstalling, and doing lots of deep breathing exercises. "It's not the end of the world, there's got to be a solution. Must....find....the answer........*deep inhale, deep exhale. Repeat.*"

To make this utterly boring story come to a quick(er) end, I just spent all of 2 measly minutes on the phone with a nice tech support gal at Nikon (who, THANKFULLY, spoke perfect English) and was informed that since my Windows edition is not compatible with Nikon's stuff, I'd need a card reader to upload my pictures. Voila! That's it! Super, duper PHEW!

What I learned:
-Some random and sporadic things about drivers...which I still don't understand
-Be persistent
-Be patient
-Relax when you've exhausted your resources -and your patience, and your brain cells
-Don't eat a lot of sugar when you're trying to problem solve

Dear Camera,
I look forward to enjoying the beautiful snapshots you hold within your sweet little memory card tomorrow after I wake up the manager at Best Buy and make them hand over a card reader at 7am. Okay, so I'll wait until they open. But, I have to say, today was a real test of character and problem solving skills. Please tell the folks at Nikon to have more operators during the day so I don't have to spend 6 hours working out a simple problem until they are free in the evenings to take my call. Then again, I have learned that one only needs to be patient and persistent to find the answers. I look forward to spending some POSITIVE quality time with you tomorrow.

Sincerely,
Kelly

2 comments:

Roccy said...

I can't wait to see what you come up with. Your frustrations will be a distant memory once you start snapping pictures!

Congrats on your new camera!!

Jen Hoover said...

Yay!!! You got the camera!!!!
ENJOY!

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